With the rise of mobile browsing, users are using their smartphones less and less as they scroll through social media. It’s essential that your customers see not only what messages come from, but also the time they were sent. This is how you connect with them in a meaningful way. Companies such as yours are able to communicate effectively with their customers via text messaging without worrying about spam. Simply chat live on the Hangouts App , where there’s no limit on time and anyone can connect 24/7.
You did indeed read that correctly. It is possible to change your business telephone line to a one that is text-enabled. This allows for more consistent interaction between employees and customers and also cuts down on employee misuse of their devices as they can easily forward calls or messages without having to worry about accuracy due to the voicemail system constantly updated each time someone leaves work early.
What is Landline Texting?
With a company number, it is possible to text customers. Although it could appear that the only way to communicate with your customers is via phone or email, there are many other options. Software that lets business send text messages to allow communications via SMS (Short Message Service). They will receive your messages via any landline hour of the day for as provided they have access points within the area code.
Can customers text my landline?
Although your customers can’t send messages to your landline However, they are able to make calls using the number that is associated with it. This is because you have set up business texting software that allows for this feature! It’s a different method of converting more leads and increasing revenue while also saving time dealing with paperwork while sending invoices or sales notices via email, instead of having to call people manually around town.
The number of leads that are generated by texts is rising, and it’s because people enjoy convenience. You are able to contact them quickly should they have questions or need help. While it may seem insignificant but having your contact information on this form allows more potential customers to find things that they’re interested in. This will result in greater conversion rates for marketing campaigns targeting these individuals.
Why should you make use of your business line to text customers?
1. Creates an inbox for the team
Your company line or team-wide email address is like an online chat room in which each employee is able to engage in conversation. It is easy to see every conversation in this platform, so when a person sends a client an email that reads “Your order is ready to be picked up” the individual’s conversation will be recorded.
2. Tracks outgoing and inbound text messages
You can keep track of both the message in text and voice of your conversation from one single line. Employees can make sure that they take care of customers and utilize corporate-approved messages to help clear any confusion. These conversations can be used to create an audit log that can help to avoid any problems or complaints down the line.
Text messages are an excellent way to reach your customers when they’re looking for details about your services. It’s simple to keep your customers updated on the latest developments in the field and to see what concerns are being asked. This allows you to make informed decisions about your marketing strategies.
For more information, click texting service for concierge businesse